TECHNOLOGY
Are you a Trusted Advisor to your clients?
Our partner software Encompass-CX breaks down clients' perceptions of your business - from Antagonistic to Trusted Advisor. Incorporating fact-based data (like support tickets, emails, and phone calls), Encompass-CX goes beyond customer satisfaction to provide insights and recommend actions a survey would leave unnoticed.
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Does your company stack up with the industry average for client perception?
Success Stories
Your Clients?
?
Client
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Startup Internet Service
Challenge
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Refine the business vision
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Identify and profile target customer groups
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Develop a compelling value proposition
Brookeside Approach
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Focus group discussions and online survey of prospective customers
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Client / Brookeside working sessions to assess findings, draw conclusions, and develop implementation plans
RESULTS
Business grew to 1 million+ members
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Client was purchased by a Fortune 1000 media company
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"Brookeside's process and facilitation allowed us to learn the kind of detail that just doesn't normally emerge from traditional market research"
-Director of Business Development
Client
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Fortune 100 IT Company
Challenge
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Reduce $700 million cost base by 50% on a per-work unit basis over 5 years
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No employee layoffs, no impact on revenue or customer satisfaction
Brookeside Approach
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Dedicated Brookeside team
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Process re-engineering, WorkOuts, vendor negotiations, Cost Charretteâ„ , organizational restructuring
RESULTS
Reduced actual costs by $32 million in Year 1, $70 million in Year 2
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On target to achieve full 50% reduction over 5 years
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Revenue increased 25%
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"The project was a success, and Brookeside has been instrumental in this success."
-Chief Financial Officer
Client
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$50 million IT services company
Challenge
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Perceived by clients as a commodity service provider - looking to move up the value chain
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Needed to develop and demonstrate client savvy and become a Trusted Advisor
Brookeside Approach
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Facilitated Key Account Planning workshops with key client relationship teams
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Emphasis on improving the Savvy dimension.
RESULTS
Account plans developed, approved, and implemented for all Key Accounts
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Additional $17.6 million in revenue
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"Thanks for sharing your wealth of knowledge. The information was very interesting, and I'm sure it will prove beneficial when prospecting and maintaining relationships into the future. You guys were great, exciting and very enjoyable."
-Workshop Participant