WorkOuts are based on a simple principle: The people who do the work know what’s not working. In a WorkOut, we gather these people together to identify:

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• Sub-optimal processes

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• Inefficient cross-departmental coordination

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• Unclear decision-making metrics, criteria, rules and roles

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We then collaborate with these staff members and management to eliminate these blockers to success. The approach ultimately helps establish cross-functional process thinking as a way of doing business and solving problems.