#customerrelationships

Aug 1, 20193 min read

Run Your Sales Training Like An NFL Training Camp

With fall right around the corner, it’s a football fan’s favorite time of year: watching games and eating buffalo wings! We can’t help...

Jun 17, 20194 min read

The Science of Loyalty

The Science of Loyalty™ As a young consultant I spent much of my time conducting qualitative and quantitative customer research for my...

Jun 3, 20194 min read

The Value Scale – Great, Poor or Fair Value: Which do you offer?

The Value Scale™ We like to describe the concept of value using the analogy of the old-time apothecary scale …in this context, we call it...

May 20, 20194 min read

The 6 Dimensions of a Trusted Advisor (and How to Demonstrate Them)

When I go to McDonald’s and order a Big Mac, I don’t get a business card from the cashier. And that’s fine. Why? Because I don’t go to...

May 14, 20192 min read

Sales Equity: What It Is, Why You Need It

“Your most unhappy customers are your greatest source of learning.” – Bill Gates In the B2B world, building great customer relationships...