What we did:
Brookeside implemented an 18-month training curriculum to help new managers transition to their roles. Three different workshops focused on participants’ relationships with their direct reports, peers and managers. Through classroom lessons, role playing, exercises and 360° feedback sessions, the participants learned to:
- Engage effectively with direct reports to drive performance
- Foster creativity and innovation
- Coach and support direct reports on a day-to-day basis
- Reach consensus with team members
- Let go of their “turf”
Participants were also taught to improve in the six dimensions of the company’s Organizational Climate (structure, standards, responsibility, recognition, support and commitment) and the three dimensions of peer feedback (understanding others, driving toward results and maximizing contributions).
Each participant left the program with a 90-day action plan for behavior change, which Brookeside reinforced with regular communications, exercises and reminders over the next six months.