What we did:

Brookeside implemented an 18-month training curriculum to help new managers transition to their roles. Three different workshops focused on participants’ relationships with their direct reports, peers and managers. Through classroom lessons, role playing, exercises and 360° feedback sessions, the participants learned to:

  • Engage effectively with direct reports to drive performance
  • Foster creativity and innovation
  • Coach and support direct reports on a day-to-day basis
  • Reach consensus with team members
  • Let go of their “turf”

Participants were also taught to improve in the six dimensions of the company’s Organizational Climate (structure, standards, responsibility, recognition, support and commitment) and the three dimensions of peer feedback (understanding others, driving toward results and maximizing contributions).

Results:

87%
of the participants rated the experience useful to their jobs as managers

98%
agreed that the class improved their ability to understand the challenges of new management

97%
said they felt better prepared to coach their people

86%
agreed they had a much better understanding of how to create a team

98%
said they would change their behavior based on the class

Each participant left the program with a 90-day action plan for behavior change, which Brookeside reinforced with regular communications, exercises and reminders over the next six months.

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