What We Did:

We guided the company through review, analysis and improvement of the way it operated globally, with a focus on internal process improvement. Areas addressed included:

New business development

The company was constrained by insufficient resources and uncompetitive response times. We gave local offices more flexibility to define sales processes and close sales.

Result: The new process required 43% fewer resources.

Client processing

Quality was trending downward. We improved the processing of client data to support client-facing products and services and back-end data needs.

Result: A 10% increase in productivity, allowing the client to service another 200 accounts without increasing its workforce.

Training

Mission-critical employee training needed development. We created and conducted a requirements session to achieve this.

Result: The requirements session allowed the company to identify business requirements six months faster than expected, speeding the delivery of mission-critical training.

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