A technology company used to grow an account with a state health agency from $1 million to $1.5 million in a year.

A business services company gained an additional $100 million per year by raising its client retention rate with

A financial services company used to increase its customer retention rate from 86% to 96%, boost sales 35%, cut the cost of sales 41%, and increase market share from 26%, to 39%.

A provider of warehousing and distribution services increased revenue from $16 million to $28 million after using Brookeside tools and techniques.

A commercial property insurer used to increase its client retention rate from 80% to 93%, bringing in another $585 million per year.

A financial services provider saved $6 million per year in lost business by using

An insurance company added hundreds of millions of dollars in revenue per year by boosting customer retention from 86% to 94%.

An educational services company used to increase loyal key accounts by 40% in three years.
  • "The work Brookeside did for us was eye-opening to say the least, and helped us save our most profitable client from going to a competitor."
    -Executive VPFortune 500 company
  • "My only regret is that I didn't have access to months ago when I started this job. It would have transformed my first year’s client service priorities and enabled me to address urgent issues head on."
    -Director of FinanceFortune 500 food service company
  • "Brookeside has provided our company with unique visibility to our clients’ perceptions and priorities. The insights on a client-specific level, as well as an aggregate level, have allowed us to sustain our high client retention rates. When times demand stronger client relationships than ever before, we know that our investment keeps us informed when we need it most."
    -Vice Presidentnational educational organization
  • "The level of detail you put into getting to know us did not go unnoticed. The quality of the training was right in line with what I have come to expect from Brookeside – fantastic!"
    -Senior ExecutiveFortune 500 insurance company