Tim Barrett knew he should have felt fortunate. His business – Barrett Distribution Centers – had been spared much of the pain of the recession. But Barrett was worried; he felt as though his company had dodged a bullet.
A year later Barrett’s total revenue was up 75%; cross-selling to one large client alone was up 4x.
4% improvement in client retention yields $80 million
When you are a $40 billion provider of outsourced food services and facilities management, you've got to sell a lot of sandwiches to grow $80 million.
Or you could improve your year-over-year client retention by 4% as Carol Hudson achieved.
Trusted Advisor or Transactional Vendor
A recent Accenture report reveals only 12% of B2B buyers consider their sales teams to be trusted partners. Angella Haan’s challenge was even greater…only 8% of her buyers considered her SaaS company to be a Trusted Advisor.
3 years later 48% of her buyers consider their sales teams to be Trusted Advisors.
Brookeside has helped hundreds of organizations of every size win new business, retain customers, boost revenue and slash costs by deepening and enriching customer relationships. Here is a sampling: