The B2B Sales Revolution

When “Customer Satisfaction” is Unsatisfactory

The days of customer satisfaction and Net Promoter scores are over.

Learn about the latest in customer relationship assessment.

The Value of Loyalty

A strong customer relationship can benefit your company in many ways.

Including these.

Relationship Blind Spots

If you think a customer relationship is better than the customer does, the consequences could be severe.

Here’s how to avoid relationship “blind spots”.

The Numbers on Retention

Better customer retention can add millions of dollars per year in revenue.

Here’s proof.