The B2B Sales Revolution

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When “Customer Satisfaction” is Unsatisfactory

The days of customer satisfaction and Net Promoter scores are over.

Learn about the latest in customer relationship assessment.

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The Value of Loyalty

A strong customer relationship can benefit your company in many ways.

Including these.

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Relationship Blind Spots

If you think a customer relationship is better than the customer does, the consequences could be severe.

Here’s how to avoid relationship “blind spots”.

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The Numbers on Retention

Better customer retention can add millions of dollars per year in revenue.

Here’s proof.