Client

Maker of sales enablement and social productivity software

Challenge

  • Derive more revenue from existing customer base
  • Create a world-class customer experience

 Brookeside Approach

  • Used salesEQUITY to give account teams and managers a stronger understanding of customer relationships
  • Conducted employee workshops to capitalize on the results

Results

  • Made the company customer-centric
  • Improved client experiences

“We have transformed from a company that thought of the customer experience as ‘selling, implementing and renewing’ to one that is structured completely around our individual customers’ needs.”

          -CEO